Customer Service Policy

This Customer Service Policy is designed to deliver a transparent, reliable, and customer-focused shopping experience for all users of our official website. Covering order processing, shipping delivery, tariff liability, return and refund rules, transaction standards, and customer communication channels, this policy serves as the unified service standard for all global customers. We adhere to the core principle of prioritizing customer rights and interests, providing stable, efficient, and worry-free professional services for every beauty shopper, and ensuring all shopping behaviors are protected by standardized and clear service specifications.

1. Order Processing & Shipping Service Rules

All orders placed on our website will enter the official processing queue immediately after successful payment confirmation. Our professional warehousing and logistics team will complete order sorting, product inspection, packaging, and shipment within the standard processing cycle to ensure every qualified order is delivered efficiently. We strictly follow standardized shipment procedures, conduct comprehensive quality checks for all products before delivery, and adopt safe and durable packaging materials to avoid product damage, extrusion, or contamination during cross-border transportation.
We provide stable global cross-border delivery services for all regions around the world. After the order is shipped, customers can expect to receive their packages within the standard international delivery cycle. The entire logistics process is traceable, and customers can track the real-time transportation status of their orders through the official logistics tracking channel to grasp the latest delivery progress at any time.
In order to bring customers the most cost-effective shopping experience, we implement a full free worldwide shipping policy for all products on the site. There is no minimum order limit, no shipping surcharge, and no additional logistics fee for any purchase. All consumers can enjoy zero-cost global delivery services regardless of the order amount and delivery region.

2. Tariff & Additional Fee Liability Rules

To completely eliminate the hidden cost risk of cross-border shopping for customers, our brand independently undertakes all official tariffs, customs clearance fees, and other cross-border related expenses incurred during the international transportation of orders. All commodity prices displayed on the website are final settlement prices, and there will be no any additional charges, hidden fees, customs duties, or handling fees in the whole shopping process.
Customers do not need to bear any extra expenses related to order customs clearance and international delivery. All cross-border cost risks and tariff liabilities are fully undertaken by our brand, ensuring that every customer’s shopping budget is completely transparent and controllable, and realizing real zero-extra-cost global shopping experience.

3. Return Service Policy

We provide a generous and customer-friendly after-sales return mechanism to fully protect consumers’ shopping rights and interests. All products purchased on our website support qualified return applications, and customers can initiate return requests within the official valid return period if they encounter product dissatisfaction, product damage, incorrect delivery, inappropriate use effect, or other reasonable situations.
All return applications need to comply with basic return specifications: the returned products must maintain unopened, unused, intact packaging and complete product accessories, without man-made damage, pollution, or secondary use traces. Our professional after-sales team will review each return application strictly and efficiently. After the returned goods are received and inspected to be qualified, the subsequent refund process will be launched immediately.
We have always maintained a loose and humanized return audit standard, refusing to set unreasonable return thresholds and complicated review procedures. We respect every customer’s real shopping experience and product use feelings, and take the initiative to assume service responsibilities within the scope of official policies.

4. Refund Service Policy

After the customer’s return application is approved and the returned products pass the official inspection, our finance and after-sales team will complete the refund processing within the standard refund cycle. The refund will be returned to the customer’s original payment account in full, including the total payment amount of the products involved in the return.
The whole refund process is standardized, transparent and efficient, with no arbitrary deduction of fees and no delayed processing. We strictly abide by the refund time standard to ensure that every qualified customer can recover the payment funds in a timely manner. For abnormal order problems such as product quality problems and delivery errors caused by our side, we will actively communicate with customers to provide optimal refund solutions and fully bear the corresponding service responsibilities.

5. Transaction Currency Specification

In order to unify the shopping standard and optimize the customer shopping experience, all commodity pricing, order settlement, fund transaction and refund settlement on our official website adopt unified US dollar currency. All displayed prices on the site are based on US dollar standards, avoiding price confusion and transaction errors caused by currency conversion differences.
Unified dollar settlement enables global customers to clearly understand product pricing, order amount and refund amount, effectively avoid exchange rate fluctuation risks and conversion errors in the shopping process, and ensure that every transaction is accurate, standardized and transparent.

6. Customer Communication & Support Channel

We provide professional and exclusive customer service support for all shoppers. For any consulting and service demands involving product details, order status, logistics inquiry, return and refund process, after-sales rights protection, customized service and other problems, customers can contact our official customer service team through the Contact Us page of the website.
Our customer service team is composed of professional English-speaking service personnel who are familiar with American consumer habits and global cross-border service rules. We adhere to the service tenet of fast response, patient communication and efficient solution, and provide standardized, accurate and intimate one-stop service support for every customer’s questions and demands.

7. Service Commitment & User Protection Statement

We have always taken standardized services, transparent rules and customer satisfaction as the core operation criteria. All service policies are formulated based on the principle of fairness, openness and humanity, aiming to create a relaxed, secure and worry-free cross-border beauty shopping environment for global customers. From order processing, logistics delivery to after-sales protection, every link implements strict service standards to ensure that user rights and interests are fully protected.
While providing high-quality inclusive beauty products, we continuously optimize the customer service system, upgrade the service efficiency and user experience, revise and improve the service rules according to market demand and user feedback, and always maintain the consistency, standardization and humanity of customer services. We are committed to letting every customer enjoy high-cost-effective beauty products and professional and reassuring supporting services.