Shipping Policy

This Shipping Policy outlines the official processing, delivery, customs and logistics terms applicable to all orders placed on our website. The policy aims to standardize the entire order shipping process, deliver clear and transparent logistics rules for all customers, and ensure every order is processed, packaged and delivered in a standardized and orderly manner. All users who browse the website and place orders shall automatically accept and abide by the terms stated in this Shipping Policy.

1. Order Processing & Handling

All orders will be processed immediately after successful payment verification. Our professional warehousing team conducts strict product inspection, sorting and sealed packaging for every order before shipment. We adopt standardized packaging materials to prevent extrusion, damage, pollution and quality problems of goods during cross-border transportation, ensuring that all products delivered to customers are intact and qualified.
All orders are processed in the order of payment receipt. During peak shopping periods, promotional cycles or seasonal shopping surges, order processing may encounter slight delays due to the increase of order volume. We will always maintain efficient warehousing arrangement and manpower scheduling to minimize waiting time and complete order shipment as soon as possible.

2. Delivery Time & Logistics Cycle

After the completion of order processing and outbound delivery, all packages will be delivered through stable and professional cross-border logistics channels. The overall delivery cycle covers international transportation, customs clearance and local distribution procedures. Customers can receive their ordered products within the standard international delivery cycle under normal logistics conditions.
The actual delivery time may be slightly affected by objective factors including local logistics efficiency, customs inspection progress, regional transportation conditions and unexpected external factors. We provide real-time logistics tracking services for all orders, allowing customers to check the latest transportation status and delivery progress of packages at any time.

3. Customs & Duty Liability

We take full responsibility for all customs clearance procedures and all related costs incurred during international transportation. All tariffs, customs handling fees and cross-border service expenses generated in the process of commodity customs clearance are fully borne by our side.
Customers will not bear any additional fees, hidden charges or customs-related costs for any orders. All commodity prices displayed on the website are final settlement prices, and there will be no extra expense deduction or supplementary payment requirements in the whole logistics and customs clearance process. We fully guarantee a transparent and worry-free shopping experience for every customer.

4. Shipping Scope & Restrictions

We support cross-border delivery services covering most regions around the world. We will deliver products in strict accordance with the delivery address information submitted by customers. Customers shall ensure the accuracy and completeness of the consignee name, detailed address and contact information when placing orders, so as to avoid delivery failure, package return or logistics delay caused by incorrect address information.
For individual regions with special logistics restrictions, policy restrictions or transportation barriers, we will automatically intercept and cancel unshippable orders to avoid invalid logistics arrangement. Customers can confirm the available delivery scope through our official customer service channel before placing orders.

5. Logistics Exception Handling Rules

In case of logistics abnormalities such as package loss, severe transportation delay, package damage or abnormal customs inspection during the delivery process, we will actively follow up the whole process and take corresponding responsibility solutions according to the actual situation. We will verify the logistics exception information in the first place, and provide customers with reasonable solutions including reshipment, after-sales confirmation and other supporting services to protect customers’ legitimate shopping rights and interests.
If the package is returned due to customer personal reasons such as wrong address modification, unclaimed package and personal refusal of delivery, the subsequent logistics processing will be implemented in accordance with the unified after-sales and order management rules.

6. Order Modification & Cancellation Before Shipment

Before the order is officially shipped, customers can apply for order information modification or order cancellation through the official customer service channel. Modifiable information includes delivery address and contact details. We will adjust the order information in a timely manner according to customer requirements to ensure accurate delivery.
Once the order enters the formal shipment process, no arbitrary modification or cancellation operation can be carried out to avoid affecting the normal operation of the logistics system. Customers are requested to confirm the order information carefully before payment to ensure the accuracy of delivery information.

7. Policy Update & Interpretation

We reserve the right to update and optimize the content of this Shipping Policy according to the adjustment of logistics channels, service upgrade and website operation requirements. The updated policy content will be displayed on the official website in real time and take effect automatically after publication. All order shipping services will be implemented in accordance with the latest official policy standards.

8. Customer Support

If you have any questions about order processing progress, logistics cycle, customs clearance rules, abnormal delivery problems and other shipping related matters, please contact our professional customer service team through the Contact Us page on the website. We will provide timely, accurate and professional logistics consultation and problem-solving services for all customers.