Refund Policy

This Refund Policy clearly defines the standardized return and refund rules for all orders placed on our website. It aims to create a transparent, fair, and customer-friendly shopping environment, standardize the entire after-sales process, and fully protect the legitimate shopping rights and interests of all users. All customers who purchase products on our official website shall be subject to the terms of this policy. We adhere to a user-oriented service principle, providing stable and reliable after-sales refund services for all qualified orders without hidden rules and unreasonable restrictions.

1. General Refund Eligibility

We support qualified return and refund applications for all physical beauty products sold on the site. Customers are entitled to apply for a return and refund service within the official valid return window if they receive defective products, incorrectly delivered items, damaged goods during transportation, or find the products unsatisfactory or unsuitable for personal use.
To ensure the smooth progress of refund processing, all returned items must meet basic return conditions. The products shall remain unused, unopened, and intact, with original packaging, accessories, and labels complete and undamaged. Products with obvious man-made damage, contamination, secondary use traces, or missing accessories will not be eligible for return and refund services. We maintain a fair and reasonable review standard to protect the legitimate rights and interests of both customers and our brand.

2. Return & Refund Processing Procedure

Customers who need to apply for a refund shall initiate a return request through our official customer service channel. All return applications need to describe the specific reason for return and provide corresponding picture or video proof when necessary to facilitate quick review and confirmation by our after-sales team.
After receiving the customer’s return application, our professional after-sales team will complete the qualification review within a reasonable time. Once the return application is approved, customers will receive official return guidance, including standardized return steps and delivery reminders. Customers need to complete the return delivery in accordance with the official guidance and ensure the returned goods are delivered safely to the designated return address.
After we receive and inspect the returned products to confirm they meet the return specifications, we will immediately enter the official refund processing procedure. The whole process is standardized and efficient, with no redundant links or unreasonable delays.

3. Refund Time Frame & Method

We promise to complete all qualified refund processing within the standard refund cycle after the returned goods are successfully received and verified. All refund funds will be fully returned to the customer’s original payment account without any arbitrary deduction of handling fees, service fees, or other hidden charges.
The arrival time of the refund funds shall be subject to the processing rules of the customer’s original payment channel. Different payment methods have slight differences in fund arrival cycles, but we will complete the internal refund settlement operation within the specified time frame to ensure the fastest fund return for every qualified order.

4. Logistics & Tariff Related Refund Rules

Our website provides global free shipping services for all orders, and we independently undertake all tariffs and cross-border related expenses incurred during product transportation. Customers do not need to bear any additional fees in the whole shopping process.
For qualified return and refund orders, the customer’s original product payment amount will be fully refunded. Since the initial shipping service and tariff expenses are fully borne by our brand, no additional logistics fee or tariff fee refund will be involved in the return process. All refund contents are based on the actual product payment amount paid by the customer.

5. Special Situation Refund Rules

In case of abnormal order situations caused by our side, including product quality problems, wrong item delivery, missing items, and serious product damage during delivery, we will take the initiative to assume corresponding service responsibilities. For such orders, we will provide flexible refund solutions according to the actual situation, including full refund, partial refund, or free reshipment services, to ensure customer shopping experience and rights and interests are fully guaranteed.
For orders that have been shipped normally and are in the logistics transportation process, customers who initiate return applications need to wait for the package to be delivered and complete the formal return and refund process in accordance with official procedures. We do not support arbitrary direct refund applications for orders in transit to ensure the standardization and fairness of order operation management.

6. Non-Refundable Situations

To ensure the standardized operation of after-sales services, we stipulate non-refundable scenarios that do not conform to the return and refund rules. Refund applications will not be accepted if the return window has expired, the returned products do not meet the return specifications with obvious use damage and missing accessories, or the return reason is unreasonable and does not conform to the official after-sales policy.
In addition, free promotional gifts, additional accessories, and other non-main product items that are damaged or lost due to personal reasons during use will not be included in the refund scope. We will strictly review each refund application in accordance with the unified policy standard to avoid abnormal refund behaviors.

7. Policy Update & Interpretation

We reserve the right to adjust and optimize the content of this Refund Policy according to website operation upgrades and service iteration needs. The updated policy content will be displayed on the official website in a timely manner and take effect automatically after publication. All after-sales refund services will be implemented in accordance with the latest released policy standards.
We always maintain a sincere and rigorous service attitude, strictly implement standardized refund processes, and strive to solve every customer’s after-sales problem efficiently and fairly. We continuously optimize the return and refund service system to provide customers with a more secure and reassuring cross-border shopping experience.

8. Contact Support

If you have any questions about return conditions, refund progress, after-sales rules, or special order processing, please contact our professional customer service team through the Contact Us page on our website. We will provide accurate answers, professional guidance, and efficient after-sales solutions for all your refund-related demands.